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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Karim Farroukh

March 2, 2026

5  out of  5
rating by Karim Farroukh
"I can’t say enough good things about this agency for both my condo and auto insurance. They’re excellent, responsive, professional, and genuinely kind. After an accident, I texted the team and they replied immediately, walked me through what to do, and made the whole process feel manageable. They’re incredibly transparent (no vague answers, no runaround), and they’ve honestly changed my mind about the insurance industry. They do all that while offering competitive pricing."
We responded:
"What can we say Karim, other than Wow! Your kind words really humbled us as a team. Honestly, we couldn't wish for a higher assessment offered by a client. Your comments mean the world to us and we truly appreciate your review of our overall performance and that of your claim, specifically. Collectively, we'll do our very best to retain your fine opion of us and the way we conduct business. Again, thank you kindly!"
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Matthew Kimmick

February 28, 2026

5  out of  5
rating by Matthew Kimmick
"I’ve worked with the Whitfield agency for over 6 years, and each visit is like my first. They value all of their customers, regardless of tenure. They are professional, extremely responsive, solution oriented, and they treat every customer as each visit is their first. I’m greatly appreciative of their efforts, and I would highly recommend them to anyone!"
We responded:
"Matthew, having great clients like you is why we so enjoy what we do! I'm happy to hear our collective enthusiasm and joy comes through in our personal interactions. We can't thank you enough for your affirming feedback and hope to have the pleasure of working with you for many years to follow."
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Deckademics

February 24, 2026

5  out of  5
rating by Deckademics
"This agency is ALWAYS tremendously helpful and very prompt with response times and great communication. Highly recommend!"
We responded:
"Stephen, thanks a million for the extremely kind review and endorsement. You and your review are very much appreciated. "
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Scott B

February 19, 2026

5  out of  5
rating by Scott B
"This is an amazing office! I always receive excellent service and communication. They are always very prompt as well, which is so nice."
We responded:
"Scott, we can't thank you enough for taking the time to leave us such a kind review. We'll continue to strive and deliver the service you have come to expect. Thanks again!"
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Ishita Shah

January 21, 2026

5  out of  5
rating by Ishita Shah
"I’ve been with Ross Whitfield State Farm Insurance for over two years, and the experience has been consistently excellent. Their service is extremely prompt and reliable — whenever I have a question, I usually hear back within hours, often the same day. They’ve also been great with claims. Every time I’ve needed help, the follow-up has been quick and the settlement process has been smooth and well-guided. I especially want to mention my agent, Amanda. She’s always professional, patient, and genuinely helpful, making everything easy to understand and stress-free. Highly recommend them to anyone looking for responsive service and strong support."
We responded:
"Ishita, your kind feedback regarding the service and guidance you receive from our office is greatly appreciated. I particularly want to thank you for helping to recognize and celebrate the exceptional service and support Amanda provides to our clients on a daily basis. We all look forward to continuing to work for and with you for as long as we have the opportunity. "
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Isik Turker

January 17, 2026

5  out of  5
rating by Isik Turker
"Very professional and immediately responsive to any queries. highly recommended."
We responded:
"Isik, taking care of you and your needs is why we're here. Thank you for taking time out of your day to provide us with this positive feedback. We look forward to continuing to meet, and hopefully exceeding, your expectations. "
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John Goss

December 3, 2025

5  out of  5
rating by John Goss
"Incredibly prompt and complete transition for covering my new Hybrid Forester!"
We responded:
"Thank you for taking the time to share these kind words about our office's efficiency and ease of interaction. Please know we appreciate you, Mr. Goss. Enjoy the new wheels!"
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Peter Burt

November 21, 2025

5  out of  5
rating by Peter Burt
"The Whitfield State Farm agency is great. I've been using them for years and they're helpful, friendly, and responsive. I definitely recommend them."
We responded:
"Mr. Burt, thank you so much for your very kind words of support. On behalf of Amanda, Marianne, and I, it had been our pleasure to serve you over the years. I look forward to working with you for many more to come!"
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Dustin Cunningham

October 29, 2025

5  out of  5
rating by Dustin Cunningham
"I have been with Ross Whitfield State Farm since moving to Indy in 2018. I have worked with Marianne on everything from personal articles insurance to new home purchases and of course vehicle insurance as well. Every time I have needed a document or had to file a claim for something, I always got full support and guidance from Marianne and her team. Yes there are cheaper providers out there, but it pales in comparison to all the support and response you get from Ross Whitfield State Farm Insurance. It's one of the very few places left in this world where when you make a phone call, an actual person answers the phone and not a robo prompter that takes 10 minutes to get you to an actual agent. THANK YOU for simply being there and available when I need you guys!"
We responded:
"Dustin, thank you for being a valued client for 7+ years. I hope you know how much we appreciate your continued business. I would also like to thank you for your thoughtful explanation as to why you continue to work with us, given the many options you have available to you. On behalf of Marianne, I'd like to say how much we look forward to continuing to provide you with the personal service you have come to expect and rightfully deserve. "
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Paul Booth

October 28, 2025

5  out of  5
rating by Paul Booth
"Quick service done politely."
We responded:
"Paul, I'll keep this brief. Thank you for your continued business and for taking time out of your day to give us such high marks!"
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Yousef Alomayri

October 22, 2025

5  out of  5
rating by Yousef Alomayri
"I’ve known Amanda for over a year, and she’s always been incredibly helpful with anything I need through State Farm. She’s professional, friendly, and goes above and beyond to make sure everything is taken care of quickly and smoothly. I really appreciate her support and highly recommend her to anyone looking for excellent service!"
We responded:
"Yousef, thank you so much for acknowledging Amanda's efforts and personal attention to the needs of our clients. I let her know how much she is appreciated as often as I can, but she hears it from me all the time. I think it means that much more when it comes directly from appreciative clients such as yourself. Again, thank you for taking the time to mention such kind words! "
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Nicole Potter

July 20, 2024

5  out of  5
rating by Nicole Potter
"Always great service here"
We responded:
"Nicole, thank you so much for leaving your kind review mentioning the high level client attention and service we strive to deliver with every interaction. Thanks again!"
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Brittany Kime

April 22, 2024

2  out of  5
rating by Brittany Kime
"We’ve been customers for 10 years and never had an issue (but also never filed a claim). The one time this year we had an issue, the claim process was miscommunicated and mishandled. We’re taking our insurance business elsewhere because if you can’t assist when we need it and just excel at sending birthday and holiday cards, we need a new agency."
We responded:
"Let me start by stating we are sorry that you felt we let you down during your recent claim. That said, this was not you first claim; we actually happily assisted you with your claim in 2023. As I explained to you when we spoke on the phone, the notes staff left in your file mentioned they explained your deductible to you and advised you on suggested next steps. Unfortunately, you chose a different direction and are unhappy with the outcome. This pleases neither of us as we aim to provide extraordinary personal and professional advice to all of our valued clients. This is an area in which we pride ourselves and has become part of our agency's identify. The fact that we send personal birthday cards and holiday cards is just one way we go out of our way to provide a personal touch and express gratitude for the relationship we have with each household. As I expressed to you at the conclusion of our conversation yesterday, I do appreciate the opportunity to serve your family over the years; it has been my offices collective pleasure. I speak for my entire staff when I say we wish your all the best as you move on."
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jason douglas

December 19, 2023

5  out of  5
rating by jason douglas
"Had a great experience with Marianne, you can tell she knows her stuff and delivers quality service!"
We responded:
"Jason, thank you so much for acknowledging Marianne's efforts. Your kind words are very much appreciated! "
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Harold Garnes

March 11, 2023

5  out of  5
rating by Harold Garnes
"Absolutely wonderful family business to work with. Been a customer for about 10 years never had a issue and have filed 2 accident claims with them and they went very smoothly!!!"
We responded:
"Harold, thank you so much for allowing us to be your agency for the last decade. It's been a pleasure working with you and even more so getting to know you. Here's to the next ten years and beyond!"
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Bill Walia

June 30, 2022

4  out of  5
rating by Bill Walia
"Amanda has been very knoweledgeable in guiding us the right policy for car and rentars insurance. she also was helpful in finding us a good agent in our next city, great people to work with"
We responded:
"Hello Mr. Walia, it was our pleasure serving you and meeting your needs while you were with our agency. Thank you for the kind assessment of your experience working with our agency and Amanda, specifically. We all wish you all the best as you move on. Take care."
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She 7135

June 23, 2022

5  out of  5
rating by She 7135
"This is a great local office to work with! Highly recommended 😁"
We responded:
"Thank you very much for your kind words; they are much appreciated!"
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Andrea Bailey

March 23, 2021

5  out of  5
rating by Andrea Bailey
"They have the most helpful staff! Amanda has done a fantastic job helping with car and renters insurance including my name change in the middle of it all! Highly Recommend"
We responded:
"Hello Ms. Bailey, Thank you for taking the time to share your experience with our agency and Ms. Amanda Grace in particular. I am thrilled you enjoy working with her as much as we do!"
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Jessica W

October 29, 2020

5  out of  5
rating by Jessica W
"Awesome staff! They treat you like family and really do care about you!"
We responded:
"Jessica, thank you for taking the time to share your generous thoughts regarding our agency. We really do appreciate all of our clients and are pleased you feel the warmth we try to share."
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Tonya Bledsoe

October 7, 2020

5  out of  5
rating by Tonya Bledsoe
"They've always been there for me even if I'm late on the payment they talked with me and help me suggest which right way to keep up on my payments they've always done me right I've had them for five years I'll give them five stars"
We responded:
"Ms. Bledsoe, thank you very much for taking the time to post these kind words about our agency. We appreciate you and are always more than happy to assist in every way that we can."
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Damicca Johnson

September 1, 2020

4  out of  5
rating by Damicca Johnson
"Good people"
We responded:
"Thank you, Ms. Johnson. We're fond of you, too!"
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Matt Perkins

June 30, 2020

5  out of  5
rating by Matt Perkins
"New to Indiana and made my transition super smooth and always there to answer questions. I’d recommend to anyone."
We responded:
"Mr. Perkins, it was my pleasure speaking with you today. Thank you for the kind review and I'm always here to assist!"
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Albert Partee

May 29, 2020

5  out of  5
rating by Albert Partee
"Great customer service and helpful staff! Glad to be part of the family!"
We responded:
"Mr. Partee, we so appreciate you and the fact that you are part of the Whitfield Agency family!"
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Gerardo Covarrubias

April 27, 2020

5  out of  5
rating by Gerardo Covarrubias
"I am very please with their service. Specially with my agent Gentry A Parker. They resolve any issue or doubt about my policy. Highly recommended."
We responded:
"Mr. Covarrubias, thank you so very much for your kind words about the Whitfield Agency. Especially your acknowledement of Gentry's efforts. We look forward to meeting your needs for years to follow."
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Lorie Jackson

February 25, 2020

5  out of  5
rating by Lorie Jackson
"Very friendly and informative"
We responded:
"Ms. Jackson, thank you for your kind words. We look forward to meeting and exceeding your insurance and financial services needs for years to follow."